Head of customer, office (brisbane)

The role

Head of Customer – responsible for establishing and managing the national customer strategy for the $5.8b Office business, leading brand, marketing, customer strategy and experience, technology solutions, and thought leadership. Based in Sydney or Melbourne.

What you will be doing

• Developing and implementing a clear, data‐driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the Office portfolio.
• Partnering with Australia's leading universities to provide bespoke research and thought leadership on flexible workspaces and the future of work.
• Proactively managing brand architecture across the Office portfolio, ensuring alignment with the brand value proposition and customer strategy.
• Working with the technology team to manage the delivery of innovative technology solutions that meet the needs of versatile workspaces and hybrid working.
• Leading and developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First.
• Building strong working relationships with a broad range of internal and external stakeholders.

What makes you stand out

• Highly motivated and engaging executive with a proven track record in marketing, sales, brand, product development, innovation and technology.
• Experience in property, flexible workspace or another B2B sector is advantageous.
• Strong analytical skills to understand customer behaviour and develop customer strategy, new products and services, and improve processes.
• Exceptional communication skills and people‐leadership ability to influence stakeholders across the business.

Benefits

• Flexible working arrangements and generous leave options.
• Market‐leading parental leave benefits including 22 weeks paid leave for carer or childcare allowance.
• Dedicated Learning & Development support for career growth.
• Comprehensive Wellbeing programs and market‐leading policies tailored to diverse needs.
• Recognition through nomination awards and Employee Referral Program.

We are an equal opportunity employer and actively encourage applications from people of all backgrounds and identities.