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Hotel operations leader — guest experience & growth

Bunbury
The Trustee of the Peters Family Trust
Posted: 7 December
Offer description

The Trustee of the Peters Family Trust – Bunbury WA


Hotel Manager (Lord Forrest Nominees Pty Ltd t/a Lord Forrest Hotel)

Job Type: Permanent, Full-time

Salary: $75,000 – $80,000 (commensurate with qualifications and experience)


Duties and Responsibilities:

* Manage full hotel/motel operations including front office, housekeeping, reservations and guest services.
* Recruit, induct, train, supervise and review performance of operational staff.
* Oversee budgets, revenue management, occupancy levels and financial reporting.
* Ensure compliance with licensing, WHS, fire safety, hygiene and brand standards.
* Coordinate supplier management, procurement, maintenance schedules and property presentation.
* Develop and implement marketing strategies to increase occupancy and enhance guest retention.
* Respond to complex guest enquiries, complaints and VIP service needs.


Qualifications and Experience:

* Relevant AQF Diploma and minimum 1 year of relevant experience.
* A minimum of 3 years of relevant experience may substitute the qualification requirement.


Front Desk Manager (ANZSCO: 431411 – Hotel Service Manager)

Job Type: Permanent, Full-time

Salary: $75,000 – $78,000 (commensurate with qualifications and experience)


Duties and Responsibilities:

* Supervise daily hotel service operations including reception, concierge, and guest experience activities.
* Coordinate housekeeping schedules and ensure rooms and facilities meet established standards.
* Train, guide and evaluate staff to maintain consistent service delivery and brand alignment.
* Respond to guest enquiries and complaints, ensuring timely resolution.
* Assist with stock control, ordering, cost monitoring and operational reporting.
* Maintain compliance with safety, hygiene, security and licensing requirements.
* Liaise across departments to support seamless operational coordination.


Qualifications and Experience:

* Relevant AQF Diploma and minimum 1 year of relevant experience.
* A minimum of 3 years of relevant experience may substitute the qualification requirement.


Restaurant Manager (ANZSCO: 141111 – Café or Restaurant Manager)

Job Type: Permanent, Full-time

Salary: $75,000 – $78,000 (commensurate with qualifications and experience)


Duties and Responsibilities:

* Manage day-to-day restaurant operations including front-of-house and coordination with kitchen teams.
* Recruit, train, roster and performance-manage staff to maintain service standards.
* Oversee supplier management, ordering, inventory control and cost-management processes.
* Ensure full compliance with food safety, hygiene, RSA requirements and WHS regulations.
* Coordinate menu planning, pricing, promotions and customer service initiatives.
* Review budgets, monitor financial performance and implement strategies to improve profitability.
* Resolve customer issues promptly and maintain high levels of patron satisfaction.


Qualifications and Experience:

* Relevant AQF Diploma and minimum 1 year of relevant experience.
* A minimum of 3 years of relevant experience may substitute the qualification requirement.


Chef (ANZSCO: 351311 – Chef)

Job Type: Permanent, Full-time

Salary: $75,000 – $80,000 (commensurate with qualifications and experience)


Duties and Responsibilities:

* Plan, develop and execute menus, recipes and food production schedules.
* Supervise and coordinate activities of kitchen staff to ensure consistency and quality.
* Manage stock rotation, ordering, supplier liaison and food cost control.
* Ensure compliance with food safety programs, hygiene standards and WHS protocols.
* Train and mentor cooks, apprentices and support kitchen staff.
* Inspect kitchen equipment and work areas to ensure functionality and cleanliness.
* Oversee workflow during service periods to deliver timely and high‑quality dishes.


Qualifications and Experience:

* Relevant AQF Diploma plus 1 year of relevant experience.
* A minimum of 3 years' relevant experience may substitute qualification requirements.


Cook (ANZSCO: 351411 – Cook)

Job Type: Permanent, Full-time

Salary: $75,000 – $77,000 (commensurate with qualifications and experience)


Duties and Responsibilities:

* Prepare, cook and present menu items in accordance with established recipes and standards.
* Maintain hygienic and safe food‑handling practices throughout preparation and service.
* Operate and maintain kitchen equipment safely and efficiently.
* Assist with stock rotation, basic ordering, inventory checks and minimising wastage.
* Support daily kitchen operations including mise‑en‑place and food preparation.
* Follow cleaning schedules and sanitation procedures to maintain kitchen hygiene.
* Coordinate with front‑of‑house teams to ensure timely service delivery.


Qualifications and Experience:

* AQF Certificate III including 2 years on‑the‑job experience, or Certificate IV.
* Applicants with formal qualifications must demonstrate at least 1 year of experience.
* A minimum of 3 years of relevant experience may substitute formal qualification requirements.


Housekeeper (ANZSCO: 811411 – Commercial Housekeeper)

Job Type: Permanent, Full-time

Salary: $60,000 – $76,515 (commensurate with qualifications and experience)


Duties and Responsibilities:

* Perform and supervise cleaning duties across accommodation or commercial facilities.
* Allocate and coordinate daily cleaning schedules for housekeeping staff.
* Inspect rooms and facilities to ensure cleanliness, presentation and service standards.
* Maintain inventory of cleaning supplies and report any repair or maintenance issues.
* Ensure compliance with WHS, chemical handling and workplace hygiene regulations.
* Train new staff in cleaning techniques and equipment use.
* Coordinate with management and other departments to meet operational requirements.


Qualifications and Experience:

* AQF Certificate in Cleaning or similar.
* 1 year of previous commercial housekeeping experience required.
* Applicants with higher qualifications and experience will be considered for supervisory roles.
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