Bowali Visitor Centre Coordinator - Affirmative Measures - Indigenous
Australian Department of Climate Change, Energy, the Environment and Water – Kakadu NT
Affirmative measure employment
The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait Islander people.
Who we are
Australia's natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.
Kakadu National Park is a world-heritage listed site for its natural and cultural values, and one of three national parks, leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park's natural and cultural heritage. In addition to ongoing management of the park's natural and cultural heritage, this branch also manages strategic priorities for Parks Australia, managing a range of strategic planning and major capital projects across the three jointly managed parks.
For more information about us please visit our website.
The job
Key Duties.
* Manage the day-to-day operations of the Bowali Visitor Centre, including opening and closing procedures, front counter service delivery, park pass sales, visitor enquiries, and the provision and upkeep of visitor information, displays and collateral.
* Lead, supervise and manage Visitor Services Officers, including workforce planning, recruitment and onboarding, rostering, performance management, training, mentoring and staff wellbeing in a cross-cultural workplace.
* Coordinate and manage the visitor centre radio schedule, ensuring appropriate coverage during operational hours and acting as a key point of contact during emergency and incident responses, including coordination of information relating to site openings, closures and visitor safety.
* Ensure the accurate handling, reconciliation and reporting of monies, including park pass sales, and merchandise, in accordance with relevant policies and procedures.
* Manage visitor centre stock, procurement and asset needs, and identify, report and follow up on maintenance, safety and Workplace Health and Safety (WHS) requirements.
* Collect, analyse and report on visitor data, including visitor numbers, surveys, feedback, school and park fee exemptions, and contribute to monthly reporting to the Tourism and Visitor Services.
* Manager to support service improvement and decision-making.
* Delivery and coordination of interpretation and visitor engagement activities at Bowali Visitor Centre, including community events, in collaboration with the Visitor and Community Engagement Officer.
* Ensure staff are informed, trained and supported to communicate accurate and culturally appropriate key messages about Kakadu National Park to visitors and the tourism industry.
* Support the Tourism and Visitor Services Team in building and maintaining effective relationships with tourism operators, Traditional Owners, community members and other stakeholders.
* Represent Kakadu National Park at industry, business, and trade forums, and other key events as required.
* Contribute effectively as a member of the Tourism and Visitor Services team to the joint management of a World Heritage-listed national park.
* Assist the Tourism and Visitor Services Manager and Team Leader as required, including participating in operational planning, continuous improvement initiatives and acting arrangements when necessary.
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