About us
We are a leading industry training brand, delivering on-site training for large companies and projects worldwide. Our expertise spans construction, mining, oil & gas, engineering, and electrical sectors.
Our team provides enrolment and customer service support, developing relationships and contributing to business growth strategies.
The role assists the Administration Team Leader with maintaining customer relationships and targets mutually beneficial partnerships.
Key responsibilities:
* Customer Service (answering calls and counter inquiries)
* Booking public and corporate courses into Learning Management Systems
* Scheduling & coordination of training events (~15 per week)
* Scheduling training rooms & practical facilities
* Booking hire equipment (e.g. Cranes, Forklifts, EWP's)
* Managing post-course paperwork
* Managing invoicing and front-line finances
* Collecting aged receivables and managing debt
* Leading a small team of Administrators
* Coordinating office and training resources
About you
As the first point of contact, you will demonstrate our values, providing a professional and friendly service. This role is based at our Perth Belmont training centre, where you will assist in enrolling students and issuing certificates.
Requirements:
* Highly developed administrative skills
* Prior experience working with a Registered Training Organisation (RTO) in a senior training coordination/admin role
* Previous customer service experience
* Experience with web-based Learning Management/Booking systems
* Basic understanding of front-line finances (aged receivables, reconciliations, etc)
Benefits
We offer engaging work, career opportunities, employee benefits, and a fun culture.
Our Vision - Meeting the future through transformative solutions. Our Promise to You - We believe in passionate and innovative people delivering success.