Service Coordinator page is loaded## Service Coordinatorlocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 27, 2025 (10 days left to apply)job requisition id: ### Job TitleService Coordinator### Job DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.The role of Service Co-ordinator plays a critical part within our service team, it is a fast-paced role that works across and with several teams to get resources and resolves for our customers. This role will draw on your excellent customer service skills, organisational and problem-solving skills, your sense of urgency and ability to communicate effectively with stakeholders and customers alike.Working directly with our customers, engineering and operations teams, you will be coordinating and scheduling resources for preventative maintenance or urgent fixes that have been requested from customers. This involves taking in calls for reactive requests, scheduling and dispatching Engineers, essential services management, raising job orders, data entry and integrity, providing exceptional customer service over the phone and email, ensuring requests have been rectified in sufficient time and all the while keeping clients up to date.**What can you expect:*** Based in North Ryde, with free onsite parking or close to transport.* Flexible and hybrid working environment.* Full time role, working with a great and supportive team.* Attractive salary package, benefit and even staff discount on Philips products* Long term career growth opportunities and development**You're the right fit if:*** First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.* You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.* Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.* Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.* You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.*Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.**We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.**Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.*At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*
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