Customer Service Associate - Australia
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Responsibilities
Customer service for insurance voice process.
Excellent communication skills
Prior experience of contact center / customer services will be added advantage
Adherence to all the regulatory bodies in Australia
Achievement of agreed performance targets set by the business
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Ensure compliance with internal policies and procedures, external regulations and information security standards
Qualifications
Under Graduation
Additional Information
Day Shift
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Outsourcing/Offshoring
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