Overview
Hotel: Gold Coast (SFPPB), 31 Hamilton Avenue, 4217
Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).
Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?
At voco, Surfers Paradise, hospitality is a career.
We believe in the art of hosting, where every detail matters.
Job Summary:
As Duty Manager, you will play a key role in ensuring our guests have a seamless stay.
You will assist in managing the front office area and attend to guest requests.
You will have sound computer skills, like a challenge and thrive on problem solving.
This isn't just a job; it's an opportunity to shape something special from the ground up.
Responsibilities
Be a brand ambassador for voco, Surfers Paradise
Ensure compliance with safety and regulatory standards are maintained
Oversee reception and at times night audit, and maintain accurate hotel accounts and reports
Liaise with all hotel departments to solve challenges and strive for guest satisfaction.
Skills & Experience
Minimum 1 year of experience in a similar role within hospitality.
Proficiency in hotel property management systems (Opera would be an advantage)
Strong attention to detail
Exceptional communication skills, both written and verbal
QLD RSA/RSG certificates (or ability to obtain)
Full Australian work rights
This role offers not just a job but a chance to grow with a globally respected hotel brand.
Come and join a passionate team of hospitality professionals dedicated to delivering exceptional guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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