**TAFE NSW Life-Changing Careers**
**WHS Incident Notification Officer**
**Location negotiable across NSW (depending TAFE NSW campus availability)**
**A talent pool will be created from this recruitment for future opportunities.**
**$74,816 package includes salary ($66,212 - $73,085), employer's superannuation and annual leave loading.**
At TAFE NSW, we are dedicated to life-changing impact.
That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
**We invest in our people**
At TAFE NSW, you will discover a diverse, dynamic, and team-oriented environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and career development, health and wellbeing programs, and depending on your role, a variety of flexible working options.
**About the role**
The WHS Incident Notification Officer serves as the critical first point of contact for incident notifications and escalation at TAFE NSW. This role is pivotal in providing objective and responsive support, ensuring callers feel confident that their incidents will be handled with the utmost professionalism and promptness.
**About You**
You deliver high-quality customer service by managing workplace enquiries and incident reports efficiently. You build trust with callers by providing accurate information and ensuring incidents are addressed promptly and effectively. You accurately register and process incident details, follow up as needed, and escalate complex issues with all necessary details.
To find out more about the role, click to view the Position Description.
**Our commitment to Diversity, Equality, and Inclusion**
We are committed to creating a culturally secure and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
**Applications close 11.55pm AEDT Friday 6 December 2024**
- Your current resume (PDF)
Targeted Question: Can you describe a time when you had to manage a high volume of incident reports or customer enquiries? How did you ensure each report was accurately processed and appropriately escalated?
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.