About the company
Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services.
They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
As part of the clinical operations branch, you will work with a professional team who are all dedicated to making a difference in the lives of their clients.
About the role
As an Admin / Receptionist, you will:
- Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
About you
To be successful in this role, you must have:
- Demonstrated experience in a similar Administration, Customer Service, Receptionist role
- Strong background in supporting service delivery within a mental health, health, community service, and or a government environment
- Strong written and verbal communication experience
- Currently hold or ability to obtain a Working with Vulnerable People registration
- Currently hold or ability to obtain a Working with Children check
Benefits
- ASAP start pending Federal Police Check
- 12 month casual temporary assignment
- Full-time hours, Monday to Friday (37.5 hours per week)
- $39 - $45 per hour + super
- Multiple locations available:
- Mt Gravatt, QLD
- Lismore, NSW
- Hobart, TAS
- Elizabeth, SA
- Melbourne, VIC
Note: The successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at
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Required Skill Profession
Assistance