J o b P u r p o s e
To support the Lucy Electric Australasia regional growth strategy by servicing new and existing Sales Accounts and completing all required business administrative tasks.
Plays a key role in supporting managers and team members, enabling them to focus on their primary responsibilities while ensuring day-to-day operations run seamlessly.
J o b C o n t e x t
Handling all quotation, order and general administrative duties: Quotation Set-Up, Order Processing, Customer Support, Record Keeping, Delivery Co-Ordination as well as general office administrative duties.
The role will report directly to the Sales Director – Australasia.
K e y A c c o u n t a b i l i t i e s
Including but not limited to:
P r i m a r y
Proposal Set-Up: Entry into CRM and setting up of appropriate filing systems
• End to End Order Processing: Handling sales orders, internal factory purchase orders and Issuance of sales invoices to Back-up Finance Team.
• Logistics: Verify shipping documents for all shipments co-ordinating with internal logistics teams and customers.
• Track Customer Complaints: Work closely with Service Team
• Service Warranty: Register in D365 monthly.
• Record Keeping: Maintaining accurate customer records and sales data ensuring they are up-to-date and easily accessible.
• Customer Support: Answering customer inquiries, providing after-sales support, and resolving issues.
• Communication: Coordinating with sales teams, other Lucy Electric departments, and customers.
S e c o n d a r y
• Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs.
• Support Health & Safety: Fire Warden, First Aid, Attend H&S training, LIMS / Audit Report, monitoring of HIT Tickets.
• Champion Sustainability agenda including CSR activities: Communicate with UK Team on sustainability agenda, ad hoc reports etc. Submit Emission Data report monthly. Arrange and lead the agenda for CSR activities based on Group's requirement.
• Assisting with Travel Arrangements, assist in planning and organizing company events, meetings, and team-building activities.
• Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs.
• Provide general administrative support to managers and team members, including scheduling meetings, preparing documents, and managing correspondence.
• To help identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services.
• Comply with all company policies and procedures and maintain confidentiality of information relating to the company's business and staff.
Q u a l i f i c a t i o n s, E x p e r i e n c e& S k i l l s
M i n i m u m Q u a l i f i c a t i o n s, K n o w l e d g e a n d E x p e r i e n c e
• Familiarity with CRM Systems, preferably Microsoft D365 or similar
• Familiarity with ERP Systems, preferably Oracle or similar
• Excellent in MS Office
• Excellent reporting and documentation skills.
• Knowledge of local and international logistics processes
• Knowledge of sales processes: Understanding how sales operations work is helpful
• Office Administration experience
• 3+ Years within similar role preferred
B e h a v i o u r a l C o m p e t e n c i e s
• Strong prioritisation, organisational and time management skills: Crucial for managing multiple tasks and meeting deadlines.
• Excellent communication skills: Both written and verbal, for interacting with customers and team members.
• Attention to detail: Important for accurate order processing and record keeping.
• Customer service skills: Ability to handle customer inquiries and resolve issues professionally.
• Problem-solving skills: Ability to identify and resolve issues efficiently.