Administration & Case Support Worker
Provide a welcoming reception and admin support to our Housing Supports teams. Make a positive difference in clients' lives, acting as the primary source of info and advice for our Tenancy Advocacy & Support programs, located in Morwell 3840.
About the Role
* Provide a welcoming and qualified first point of contact for all clients, visitors, and staff in person and over the phone.
* Offer crucial administrative support to the Tenancy Advocacy & Support team and other Teams within Quantum as required, including managing mail, maintaining a tidy reception area, and assisting with various tasks.
* Act as a primary source of information, advice, and referrals for the Tenancy Advocacy & Support programs.
* Provide essential case support by assisting with administrative tasks such as case notes, completing referral forms, and managing data on the Client Record Management (CRM) system.
* Maintain a client‐focused approach with the ability to provide high‐quality services in line with organisational policies.
* Apply strong problem‐solving skills to analyse situations, consider the broader context, and develop practical solutions.
* Use effective communication and collaboration skills to work well with others, actively listen, and contribute to a team setting.
* Demonstrate resilience when handling challenging situations, maintaining a solution‐focused mindset, and practising self‐care.
Qualifications
* Valid Victorian Driver's Licence.
* Working with Children Check.
* Police Check.
* Certificate IV in Business Administration or other related field, or equivalent experience. (refer to Position Description)
* Strong problem‐solving, communication, and collaboration skills.
Perks of working at Quantum
* Location: Morwell.
* Job Security: 1EFT (38 Hours) | Permanent.
* Salary: SCHADS Award Level 4 | $88,090 P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
* Supervision & support.
* Promotional opportunities within the Organisation.
#J-18808-Ljbffr