About My Guardian
My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.
The Role
We are seeking an experienced IT Support Officer / IT Support Analyst to provide Level 1 and Level 2 IT support across the organisation.
This is a hands-on, onsite IT support role based at our Sydney Olympic Park Head Office, working Monday to Friday.
You will be responsible for day-to-day desktop support, helpdesk support, user support, and systems support, with opportunities to assist with automation, scripting, and basic development tasks.
Key Responsibilities
Provide Level 1 IT support and Level 2 IT support to staff across the business
Deliver desktop support and helpdesk support for hardware, software, and mobile devices
Troubleshoot issues across Windows, macOS, Google Workspace, and business applications
Manage user accounts, permissions, and access
Set up, configure, and maintain workstations, laptops, printers, and peripherals
Perform IT onboarding and offboarding activities
Assist with website updates and basic front-end changes
Develop simple automation scripts (Python preferred) to improve efficiency
Support cyber security controls, backups, and system checks
Maintain IT asset registers and documentation
Escalate complex issues to vendors or external IT providers when required
About You
3+ years' experience in IT support, helpdesk, desktop support, or IT officer roles
Strong experience supporting Windows and macOS environments
Hands-on experience with Google Workspace administration
Exposure to Python scripting, automation, or basic coding
Comfortable supporting non-technical users in a fast-paced office environment
Strong problem-solving, communication, and customer service skills
Well organised and able to manage multiple support requests
Why Join My Guardian
Stable full-time IT support role
Broad exposure across IT systems, infrastructure, and support
Opportunity to build automation and scripting capability
Supportive Head Office environment with real organisational impact
If you are a motivated IT professional with a passion for problem-solving and a desire to contribute to an essential corporate function, we encourage you to apply.