Summary
As a Housekeeping Area Manager, you play a key role in delivering a seamless guest experience by ensuring all guest rooms, public areas, and back‐of‐house spaces meet the highest cleanliness and service standards. You oversee daily operations including lost‐found, payroll, productivity tracking, seniority lists, and team scheduling based on business needs. Your leadership and attention to detail are essential to the efficiency of the department and the overall success of the property.
Job Description
Essential Functions and Responsibilities:
* Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
* Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
* Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
* Oversee the cleanliness and presentation of all guest rooms, public areas, and back‐of‐house spaces to meet established quality and service standards.
* Manage departmental logistics such as lost & found tracking, daily productivity monitoring, and team member seniority records.
* Investigate and resolve guest concerns or service issues in a timely and professional manner to ensure guest satisfaction.
* Provide real‐time coaching, administer corrective counseling, and support team member development through ongoing feedback and performance evaluations.
* Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
* Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position.
* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
* Perform other duties as assigned.
Qualifications
* 1-3 years of hospitality or facilities experience; includes leadership or progressive responsibility in housekeeping operations or related support services.
* Proven track record of effective decision‐making under pressure and in dynamic environments.
* Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization.
* Ability to adapt leadership style to support changing business needs and team dynamics.
* Commitment to fostering an inclusive, respectful, and high‐performing workplace culture.
* Proactive problem‐solving mindset with a focus on accountability and continuous improvement.
* Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results.
* Working knowledge of OSHA safety protocols, SDS, and biohazard clean‐up procedures.
* Ability to access and input information using a moderately complex computer system.
* Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.
Requirements
* At least 21 years of age.
* High School Diploma or equivalent required.
* Hospitality Degree/certification preferred.
* Ability to effectively communicate in English, both written and verbal.
* Obtain and maintain all work cards as required by the company.
* Verify right to work in the United States.
Physical Requirements
* Occasionally push/pull up to 75 lbs.
* Occasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels.
* Occasionally squat, kneel, reach, bend, twist.
* Regularly sit and work at a desk or computer.
* Regularly stand and walk.
* Ability to communicate using in‐person speech, radios, and telephone.
* Ability to hear, understand, and distinguish speech and/or other sound in person.
* Ability to distinguish between shades of color.
* Ability to use tools or equipment requiring a high degree of dexterity.
* Ability to ascend and descend stairs.
Work Environment Conditions
* Indoor.
* Smoky.
* Noisy.
* Slippery surfaces.
* Exposure to dust, fumes, and/or gases.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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