Job Role Overview
This is a leadership position in our retail team, focusing on driving sales performance and developing employees to deliver exceptional customer experiences.
The ideal candidate will have experience in supervisory or management roles in retail sales, with a strong understanding of luxury brands. They will be able to work collaboratively with cross-functional teams, manage customer flow, and promote training programs to enhance customer engagement.
Duties and Responsibilities
* Coach and mentor sales associates to improve selling skills and close sales
* Lead a high-performing team to achieve sales goals and key performance indicators
* Manage customer flow to ensure excellent service and timely assistance
* Develop and retain talented employees through regular feedback and coaching
* Promote training programs to enhance customer engagement and drive sales growth
We are seeking an experienced and innovative professional who shares our passion for delivering exceptional customer experiences and driving business growth. If you have a proven track record in retail management, a strong understanding of luxury brands, and excellent communication and interpersonal skills, we encourage you to apply.
Key Performance Indicators
* Monthly evaluation score for the Burberry Experience
* Improvement in every key performance indicator within the retail scorecard
* Development and retention of talented employees