Job Overview
This is a critical first point of contact role for participants and stakeholders, requiring exceptional customer service skills to provide clear advice and resolve issues in person, over the phone, via email, and SMS.
About You
* You will be applying customer service principles to deliver high-quality services to our clients.
Key Responsibilities:
1. Avoid escalating situations by handling queries professionally and promptly.
2. Analyze requirements accurately so that you can offer suitable solutions.
3. Brief customers on available support options or forward their requests as required.
Contact Details Required (phone number/email/SMS)