Transport for NSW is seeking a leader for their Grafton office to manage the delivery of contact centre services. The successful candidate will oversee tier 0 and tier 1 enquiries while fostering a customer-centric culture and driving continuous improvement initiatives. They should possess tertiary qualifications or relevant experience, with a strong background in managing high-volume government contact centres. This role offers a hybrid working model and an attractive remuneration package.#J-18808-Ljbffr