Job Summary / Overview
Join a global leader in air conditioning as a Service Coordinator, supporting the service team to manage and allocate service requests efficiently. This role plays a key part in ensuring customer satisfaction and meeting service level agreements through effective coordination and communication.
Key Responsibilities
* Manage service requests in line with agreed SLAs
* Coordinate and allocate technicians to maximise efficiency
* Respond to customer queries in a professional and timely manner
* Maintain accurate records of service requests and customer details in systems such as SAP
* Process administrative tasks including work orders, invoices, and purchase orders
* Handle escalated customer issues and ensure timely resolution
* Monitor service performance and ensure productivity targets are met
Required Qualifications
* Previous experience in a customer service environment
* Previous experience in a coordination or administrative role
* Proficient in IT systems and PC usage
* Typing speed of at least 40 wpm
Skills & Competencies
* Strong customer service and communication skills
* Ability to manage multiple tasks and prioritise effectively
* Calm and responsive in challenging situations
* Team-oriented with the ability to work collaboratively
* Self-motivated with strong initiative and problem-solving skills
* Experience or willingness to learn SAP
Benefits
* On-the-job training and career development opportunities
* Free onsite parking
Apply Now
If you match the selection criteria and are interested in finding out more about the position, please click the "APPLY NOW" button below and attach your C.V. For a list of all vacant positions, please visit our website. Alternatively, for a confidential conversation, contact Rekha Patil on 0480 034 275.
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