We're currently recruiting for a contract position with a well-known insurance provider, focused on customer complaints and resolution support within a fast-paced, customer-centric environment.
Start: Immediate Start
Duration: 5 month contract - potential to go permeant for the right candidate
Hybrid working: 3 days a week in the office, North Sydney
What You'll Be Doing:
* Triage and manage customer claims from lodgement through to resolution
* Investigate and resolve complex claim enquiries with empathy and accuracy
* Collaborate with internal teams to ensure timely outcomes and compliance with service standards
* Prepare clear written communications and maintain thorough case documentation
* Support continuous improvement of claims handling processes
What We're Looking For:
* Previous experience in customer claims, complaints handling, or dispute resolution - ideally in general insurance
* Strong written and verbal communication skills
* Ability to manage sensitive customer interactions with professionalism
* Detail-oriented with solid judgement and problem-solving skills
* Familiarity with claims systems and regulatory requirements in insurance is a bonus
* Legal background desired but not essential
If you're available now and want to join a reputable insurance group where customer experience is a top priority a pply now chantelle.dean@roberthalf.com.au
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