Customer Implementation Partner
The Customer Implementation Partner at Team Global Express is responsible for managing the end-to-end implementation process for new customers, ensuring a smooth transition to operational readiness. This role involves coordinating with internal and external stakeholders to meet customer expectations, compliance, and contractual obligations.
As a key member of our customer success strategy, you will oversee the entire implementation process, ensuring customers are operationally ready and set up for success. You will coordinate and support internal departments like Sales, IT, Legal, Operations, and Customer Service.
* Main Responsibilities:
* Oversee the entire implementation process, ensuring customers are operationally ready and set up for success.
* Serve as the main contact for internal and external stakeholders, ensuring clear communication to manage expectations and provide progress updates.
* Monitor the implementation process to identify and address potential risks and barriers, escalating issues as needed for timely resolution.
* Deliver an outstanding customer experience by understanding and meeting customer needs and expectations.
* Ensure all necessary personnel are trained and prepared to meet the requirements of the customer contract or service agreement.
* Regularly review and optimise implementation frameworks, tools, and procedures. Provide status updates and support new initiatives to enhance customer onboarding and retention.
Key Skills and Qualifications:
* A degree in Business, Logistics, Sales, or Marketing is preferred. Alternatively, equivalent experience in project management or customer implementation is highly valued.
* Familiarity with the transport and logistics industry, or substantial experience in customer-focused roles, is essential.
* Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint) and Salesforce CRM are required.
* Demonstrated ability to navigate complex challenges and develop effective solutions.
* Proven track record of building and maintaining strong relationships with stakeholders at various levels.
* A passion for identifying opportunities for improvement and delivering better outcomes through innovative approaches.
About You:
You're a customer-focused professional who thrives in fast-paced environments. You excel at building trust and fostering clear, open communication. You can manage multiple priorities with ease, even in high-pressure situations. You're a team player who believes in the power of inclusivity and teamwork. You're committed to delivering exceptional outcomes and making a real impact.
About Team Global Express:
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
Why TGE:
* Competitive salary above industry standards.
* Upskilling, training, mentoring and more to support your career development journey.
* Fun and practical employee perks and discounts.
* Flexible work, including work from home.
* Inclusive parental leave policy that supports all parents & carers.
* Peer recognition awards acknowledge when you go above and beyond.
An Inclusive Workplace:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.