We are seeking a Senior Business Analyst to partner closely with our Operations and Engineering teams to improve platform stability and drive practical process and tooling improvements.
This role is suited to someone who is strong at building trusted stakeholder relationships, running effective discovery, and translating day-to-day needs into clear delivery scope. You will work closely with key stakeholders and frontline teams to understand pain points, shape solutions, and support delivery through to adoption.
KEY RESPONSIBILITIES
* Stakeholder partnership: Build strong relationships with key stakeholders, understand goals and constraints, and act as a trusted partner to help prioritise and deliver the most valuable improvements.
* Discovery & problem definition: Lead workshops and interviews to clarify problems, map current-state processes, identify root causes, and define measurable outcomes.
* Requirements & scope definition: Translate stakeholder needs into clear user stories, acceptance criteria, process flows, and (where relevant) non-functional requirements.
* Backlog refinement & prioritisation support: Maintain a well-structured backlog, facilitate refinement sessions, and support prioritisation based on impact, risk, and urgency.
* Cross-functional coordination: Coordinate across Product, Engineering, Credit, Sales and Finance to align on scope, dependencies, and delivery sequencing.
* Delivery support: Support Engineering during delivery by clarifying requirements, managing scope changes, and ensuring traceability from problem → scope → delivered outcomes.
* UAT & change support: Plan and coordinate UAT with key stakeholders, define test scenarios, support rollout readiness, and ensure updates are adopted smoothly.
* Platform stability & BAU improvements: Help manage intake and triage of incidents/issues, ensure context is captured, and drive learnings into durable fixes and workflow improvements.
* Documentation & enablement: Maintain high-quality documentation (SOP updates, runbooks, release notes) and support enablement so teams can confidently use new processes and tooling.
THIS PERSON IS SOMEONE WITH
* Business analysis experience: 4–6+ years as a Business Analyst (or similar), ideally in financial services, fintech, or operations-heavy environments.
* Stakeholder relationship skills: Demonstrated ability to build trust with senior and frontline stakeholders, run effective workshops, and influence without relying on formal authority.
* Strong requirements practice: Proven ability to write clear user stories and acceptance criteria, and to translate ambiguous needs into actionable scope.
* Process thinking: Experience mapping workflows, identifying root causes and control points, and proposing pragmatic improvements.
* Analytical skills: Able to use data (and qualitative insights) to validate problems, quantify impact, and measure outcomes.
* Communication: Clear written and verbal communication, with an ability to explain complex scenarios simply and produce high-quality documentation.
WORKING AT LUMI
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.
We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' 2025 Outstanding FinTech Leader of the Year award. We also ranked 2024 Australian Financial Review BOSS Best Places to Work Banking and the 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.
We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
OUR VALUES
Egos at the door
We own. We don't judge. We don't blame. We are open. We are in this together. We are respectful.
See the customer
We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
Think lean
We make things simple. We are resourceful. We understand the problem. We think ahead.
Learn to grow
We are curious. We challenge. We try. We fail forward. We learn. We try again.
PERKS & BENEFITS
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Career & Growth: Advancement opportunities, higher education sponsorship, hackathons
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