Job Title: Front Office Receptionist - Hospitality Professional
">
About the Role:
">
We are seeking a highly skilled and enthusiastic Front Office Receptionist to provide exceptional customer service and contribute to the success of our team. The ideal candidate will have previous experience in the hospitality industry, be passionate about delivering outstanding guest experiences, and possess excellent communication and interpersonal skills.
">
Key Responsibilities:
">
">
* Provide high-quality customer service to guests, ensuring their needs are met and exceeded.
">
* Process guest check-ins and outs efficiently, utilizing the park booking system to make reservations and manage accounts.
">
* Coordinate with the Housekeeping team to ensure accommodation readiness and supply guests with information on local areas of interest.
">
* Complete day-to-day office administration tasks, including managing cash transactions accurately.
">
* Maintain positive relationships with park teams, residents, and guests.
">
">
Requirements:
">
">
* Previous Front Office experience within the hospitality industry.
">
* Passionate about delivering exceptional guest experiences.
">
* Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
">
* Excellent communication and interpersonal skills.
">
* Able to handle cash transactions accurately.
">
* Strong organizational skills and attention to detail.
">
* Enthusiastic and positive attitude.
">
* Flexibility to work weekends, public holidays, and evenings as needed.
">
* Current driver's license essential.
">
">
Benefits:
">
">
* Discounted accommodation at G'day Group holiday parks nationally.
">
* Discounts with G'day Rewards Partners.
">
* Service recognition awards.
">
* Access to Employee Assistance Program.
">
* Internal promotions and opportunities.
">
">
Others:
">
The role may involve manual handling tasks, including lifting up to 20kg, kneeling, and squatting. Additionally, a valid Working with Children's Check specific to the state may be required.