IT Support Specialist Opportunity
This role provides frontline technical support and assistance to end-users, troubleshooting hardware and software issues, installing and maintaining IT equipment ensuring the smooth operation of IT systems across the APAC region.
Key Responsibilities:
* Provide first-level technical support via phone, email, or in person, resolving hardware, software, and network issues promptly and effectively.
* Troubleshoot desktops, laptops, printers, peripherals, and mobile devices to diagnose and resolve technical problems.
* Escalate complex issues to higher-level support teams or vendors as necessary, ensuring timely resolution and minimal disruption to operations.
* Install, configure, and deploy desktop computers, laptops, software applications, and peripheral devices according to company standards and procedures.
* Conduct hardware upgrades, replacements, and repairs as needed, ensuring compatibility and functionality with existing systems and network infrastructure.
* Perform routine maintenance tasks, including system updates, patches, and upgrades, to ensure optimal performance and security of IT equipment and systems.
* Monitor system alerts and notifications, proactively identifying potential issues and implementing corrective actions to prevent downtime and service interruptions.
* Maintain accurate records of IT equipment, software licenses, and inventory levels, ensuring compliance with asset management policies and procedures.
* Assist in implementing and enforcing IT security policies, procedures, and protocols to protect data, systems, and network infrastructure from unauthorized access and cyber threats.
Requirements:
* Qualifications in a relevant field.
* Three years' experience in providing technical support and troubleshooting in an IT helpdesk or support environment.
* Experience working with Engineering/CAD software - Advantageous.
* Knowledge of desktop operating systems, productivity software, and basic networking concepts.
* Understanding of Microsoft 365 Suite (Entra, Intune, Exchange) - Advantageous.
* CompTIA A+ IT Certification - Advantageous.
* CompTIA Network+ IT Certification - Advantageous.
* Microsoft 365 Fundamentals (MS-900) IT Certification - Advantageous.
* ITIL V4 Foundation IT certification - Advantageous.
* Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
* Customer-focused mindset with a commitment to delivering high-quality service and support to end-users.
What We Offer:
* Competitive salary packages with regular market analysis.
* Flexible start and finish times allowing for great work life balance.
* A modern office with great facilities.
* Access to salary packaging benefits.
* A collaborative team environment with the tools to succeed.
We value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting talented people. We welcome applications from all backgrounds regardless of gender, age, disability, and ethnicity.