NSW Department of Customer Service – Sydney NSW
Role: Cyber Security Advisory Analyst
Role type: Temporary (2 years)
Salary: DCS Clerk Grade 7/8, ($113,574 - $125,720 base + super plus employer's contribution to superannuation and annual leave loading)
Location: Sydney (Hybrid working arrangements may be available)
About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the Role
Cyber Security NSW is seeking a Cyber Security Advisory Analyst. This is an exciting opportunity to directly influence cyber security resilience across the NSW Government by contributing to the delivery and management of strategic initiatives through the Governance and Risk Improvement Program, aimed at enhancing governance, risk management practices, and sector‑wide resilience.
We're seeking candidates with a proven ability to deliver strategic projects, produce high quality analysis and actionable insights, communicate complex technical concepts to diverse audiences including business, technology and executive stakeholders, and demonstrate expertise in cyber security policy, governance and risk management.
Key Accountabilities
* Contribute to the management and delivery of projects with an aim to ensure continuous improvement of NSW Government's cyber security posture
* Contribute expertise and knowledge, perform analysis and provide support to develop reports, recommendations and advice to uplift cyber security risk management, assurance, investment prioritisation, and governance practices across the sector.
* Conduct research on cyber security best practices, and keep up‑to‑date with the latest trends and issues in IT and cyber security risks and solutions, to provide recommendations on innovations and best practices to improve cyber security posture across NSW Government
* Support key aspects of project development, implementation, management and closure across a portfolio of complex projects to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management methodology
* Identify stakeholder requirements, prioritise workload and manage team portfolios to meet agreed outcomes and timeframes.
* Work collaboratively with internal and external stakeholders and vendors to support the delivery of key initiatives
* Support management of project risks, issues and interdependences to support delivery in line with established plans, budgets, timeframes, policy objectives and other project priorities
* Support the delivery of advice, guidelines, policies and procedures that uplift AoG cyber security
About Cyber Security NSW Branch
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.
* Create a whole‑of‑government integrated approach to managing cyber risk and responding to cyber security threats
* Increase cyber skills and awareness
* Understand the risks from cyber threats to our digital information and systems
* Set cyber security standards
* Ensure we are prepared if a damaging cyber incident occurs
About You (Essential Requirements of the Role)
* Have proven experience in a role related to cyber security policy, governance, or capability uplift.
* Demonstrate experience delivering and managing projects, performing analysis, and developing recommendations for continuous improvement programs.
* Be an Australian Citizen, with the ability to obtain and maintain a baseline security clearance, and be willing to undergo a Police check as a condition of employment.
Applying for the role
Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the Key Accountabilities and address the About You section.
For enquiries relating to recruitment please contact Amy Vierboom via ************@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date
Thursday 18th December 2025 (9:59am)
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ************@customerservice.nsw.gov.au or 8***.
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