Customer Service Officer role based in the Eastern Shore working with a well know waste management company.
**Your new company**
Based on the Eastern Shore, this well-known company operates in more than 40 countries around the world, with well over a hundred sites and approximately 4000 employees in Australia, they provide a full range of environmental services in the fields of water solutions, waste management solutions and energy solutions.
**Your new role**
As the Customer Service Officer you’ll be responsible for providing outstanding customer service as the first point of contact to all customers, you’ll need to have a focus on achieving high levels of customer satisfaction.
You’ll ensure that customer receive a one call resolution experience through frontline activities which include.
- Resolving all escalated issues and updating systems when required
- Review and recommend suitable services and pricing options
- Coordinate with the logistics team to find solutions for customers
- Manage service cancellation requests
- Client retention
- Creating and maintaining customer data in internal database
**What you'll need to succeed**
- An inbound/outbound sales role interacting with small and medium customers
- Excellent attention for detail and grammar
- Working with internal and external stakeholder at varying levels of an organisation
- Managing customer relationship and meeting KPI’s
- Professional telephone manner
- listening, questioning, empathy, clear client outcome and professionalism
- Strong computer literacy (Eg: CRM software,GMAIL,Intermediate Microsoft suite skills - specifically Excel & Word)
**What you'll get in return**
You’ll receive a full time, 6-month contract with a global company, attractive hourly rate, onsite parking and receive on the job training within a friendly team environment.
There is also always the possibility that a temporary role will turn into a permanent opportunity.
**What you need to do now**
If this job isn't quite right for you but you are looking for a recent position, please contact us for a confidential discussion on your career.
**LHS 297508** #2687828
📌 Customer Service Officer
🏢 Hays
📍 Australia