* Toowoomba, QLD, Australia
* Full Time - Permanent
Hitachi Benefits
* TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
* Competitive pay rate: A rewarding salary + car allowance $$$
* The role: A Permanent Full Time Position in a leading OEM with long term job security
* Health: Discounted Medibank health insurance policy
* Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
* Uniform: Generous uniform supplied with Full PPE
* Orange Benefits: Exclusive benefits and discounts at over 500 retailers across Australia
The Opportunity
Hitachi is seeking a motivated, structured, and influential leader for an exciting opportunity to join the team in the position of Parts and Service Manager - Toowoomba.
In this role, you will plan, lead & manage all aspects of the parts and service operations across an expansive territory around Toowoomba and the Western Downs area to provide high-level customer service, whilst working closely with your teams to achieve department safety, quality, production and financial KPI targets.
Reporting to the Branch Coordinator, your responsibilities will include:
* Maintain compliance with WHS, Environmental and QA policies.
* Promote an inclusive and collaborative safety culture aligned to HCA safety beliefs and behaviours, with a strong focus on achieving an interdependent safety culture.
* Manage department profit and loss including achieving revenue, expense and gross profit targets.
* Monitor department utilisation and efficiency performance and manage processes and controls to achieve production targets.
* Oversee accuracy and timeliness of customer quote submission, follow up and invoicing.
* Staff recruitment, career development and performance evaluation.
* Customer relationship management.
To be successful in the role, you will also have:
* Demonstrated safety focus with a strong understanding of WHS principles.
* The ability to engage with and positively enable a team of dedicated and talented staff to achieve business objectives.
* A developed understanding of and experience managing operational after sales parts & service support functions.
* Well-developed negotiation and dispute resolution skills, with the ability to navigate complex issues.
* Developed organisational and time management skills, with the ability to prioritise and effectively manage multiple work fronts.
* Ability to understand technical information and interpret technical data.
* In-depth understanding of maintenance planning and scheduling methodology.
* Advanced Written and Verbal Communication Skills
* Intermediate computer skills (MS Office suite).
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.