Job Title: IT Infrastructure Specialist
Job Description:
This role is responsible for providing technical support for laptop, desktop hardware, software, printers, and mobile devices to ensure they are configured correctly and operational issues are resolved in a timely manner.
The successful candidate will work closely with the IT Technology Operations team to provide Service Desk duties and ensure the best outcome for customers and the organisation's operations.
The key areas of focus include mobile devices, desktops, laptops, printers, and software. The ability to monitor performance and maintain security and optimise technology is essential.
Key Responsibilities Include:
* Delivering replacements, updates, and upgrades while maintaining security requirements.
* Ensuring all required enrolments, system documentation, and asset administration is completed for asset management and recordkeeping.
* Providing customer support and assistance with issue resolution, demonstrating sensitivity to their needs.
* Educating and training staff on computer software and hardware to support capability uplift.
* Contributing to a positive team culture by providing technical leadership and mentoring the service desk team.
* Undertaking finance and administrative activities to ensure accurate records and reporting.
* Developing and improving operational processes, including ServiceNow, and contributing to IT policies and standards.
Requirements:
* Strong technical knowledge and skills in hardware, software, and mobile devices.
* Excellent communication and problem-solving skills.
* Ability to work effectively in a team environment.
* High level of integrity and confidentiality.
* Demonstrated ability to learn new technologies quickly.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A supportive and collaborative team environment.
* A recognition and reward program for outstanding contributions.
About Us:
We are a dynamic and innovative organisation that values its employees and provides opportunities for growth and development. We believe in creating a positive and inclusive work environment that supports our employees' well-being and success.