Job Title:
IT Security Specialist
About the Role:
We are seeking an IT security specialist to ensure the integrity and security of our IT systems.
Main Responsibilities:
* Troubleshoot and configure video surveillance applications, access control systems, and locker management software.
* Implement ITIL processes such as incident management, change management, and problem management.
* Handle level 2 issues, troubleshoot, and support application upgrades, server migrations, and system testing.
* Provide technical assistance to customers and technicians on respective systems.
* Work on integrating solutions and follow agile methodology.
Requirements:
* Entry-level position with a strong understanding of IT security principles.
* Ability to work flexible shifts and weekends as required.
Key Skills:
Technical skills: Genetec, Honeywell EBI, Traka, ITIL, agile methodology
Soft skills: excellent communication, teamwork, and problem-solving abilities