Are you passionate about delivering exceptional IT support and empowering users with modern workplace technology? We're seeking an experienced M365 & End User Support Engineer to join our dynamic IT team and play a crucial role in supporting our organisation's digital workplace.
The opportunity
This is a full-time hybrid position where you'll be the go-to expert for end-user computing support, combining technical excellence with outstanding customer service. You'll manage everything from day-to-day desktop support to Microsoft 365 administration, ensuring our teams have the technology they need to succeed.
What You'll be doing
Support & Service Delivery
* Provide first and second-level technical support for desktop, laptop, and mobile devices
* Resolve service desk tickets within SLA timeframes while maintaining high user satisfaction
* Troubleshoot hardware, software, and connectivity issues with efficiency and expertise
Device Management
* Configure and deploy new systems using automated tools
* Manage the complete device life-cycle from procurement to disposal
* Maintain asset inventory and conduct regular audits
Microsoft 365 Administration
* Administer user accounts, licenses, and permissions across the M365 environment
* Support SharePoint sites, Teams, OneDrive, and Office applications
* Monitor service health and resolve configuration issues
What We're Looking For
Essential Requirements
* A formal qualification in IT, Computer Science, or equivalent experience
* 3+ years in desktop support or end-user computing roles
* 2+ years hands-on experience with Microsoft 365 administration
* Strong proficiency in Windows 10/11, M365 suite, and Active Directory
* Understanding of networking fundamentals and MDM solutions (Intune)
* Excellent problem-solving skills and ability to explain technical concepts clearly
* Customer service mindset with patience and professionalism
Bonus Points For
* Microsoft 365 certifications
* PowerShell scripting experience
* Experience supporting 500+ users in a corporate environment
What We Offer
* Full-time hybrid working arrangement with some flexibility
* Opportunities for professional development and certifications
* Supportive team environment focused on continuous improvement
* Involvement in meaningful projects that directly impact user productivity
Working Arrangements
* Standard business hours with participation in 24/7 on-call rotation for critical support
* Hybrid model balancing remote work with on-premises collaboration (shared responsibility for on-site support and a minimum 80% attendance on designated team engagement days)
* Occasional travel to multiple office locations may be required
* Physically capable, requirements include lifting up to 15kg
How to apply
Apply with your CV. And include a brief note covering:
Your suitability to the role, your ability to work AU hours and be office-based, and your relevant operations/monitoring and incident-handling experience.
Recruitment process
Shortlisted candidates may be asked to complete a practical, role-relevant technical exercise (lab/simulation) focused on monitoring triage, backups, and troubleshooting.
Applications close: Friday 13 February 2026
Frontier Software is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.