Overview
AVANI Melbourne Central Residences is seeking a professional and customer-focused Mandarin Speaking Guest Service Agent to join our front office team on a full-time basis.
Company Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Responsibilities
* Deliver an exceptional guest experience from check-in to check-out
* Assist Mandarin-speaking guests with smooth communication and support
* Handle reservations, enquiries, and guest requests with efficiency and care
* Ensure accuracy in guest accounts and maintain front office procedures
* Collaborate with housekeeping and maintenance to meet guest expectations
Qualifications
* Fluency in both Mandarin and English (verbal and written)
* Previous front office or customer service experience (hotel preferred)
* Strong communication and problem-solving skills
* A positive, team-focused attitude with attention to detail
* Flexibility to work a rotating roster including weekends and public holidays
Additional Information
* Career Growth: Learning and development programs to boost your career
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
* Global Perks: International accommodation discounts across our hotel brands
* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ
* Experiences: Discounted entertainment and activities
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
* Generous Leave: Parental and birthday leave
* Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Note: Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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