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On Call Support Officer - Disability Service Provider
Location: South Metro & Peel Region (WA)
Employment Type: Casual
Reporting to: Operations Manager
About Us
Based in Rockingham, Super Squad is a values-driven disability services provider delivering high-quality support across the South Metro and Peel regions. We work alongside people with disabilities, children at risk, and individuals experiencing crisis—supporting them to live safe, independent, and empowered lives.
We believe in creating inclusive communities where everyone is respected, valued, and supported to thrive. Our work is underpinned by genuine care, accountability, and a commitment to delivering excellence through person-centered practice.
Our Values
* Inclusivity and Respect
* Positive, Strengths-Based Practice
* Unity and Empowerment
* Accountability and Integrity
* Innovation in Service Delivery
About the Role
The On-Call Support Officer plays a vital role in ensuring continuity of care after hours by:
* Responding to urgent service delivery issues
* Coordinating shift coverage and staff support
* Managing incidents in line with NDIS and Super Squad policies
* Acting as the primary contact for escalation during evenings, weekends, and public holidays
This role is ideal for someone with frontline experience in disability services who thrives in fast-paced, solution-focused environments and wants to grow their leadership skills in a supportive, dynamic organisation.
Key Responsibilities
* Respond to urgent queries or disruptions outside of business hours
* Provide guidance and escalation support to support workers
* Maintain a calm, professional approach in high-pressure situations
Rostering & Scheduling
* Access and update rostering systems (e.g., MYP)
* Coordinate short-notice shift coverage in line with SCHADS Award
* Contact and roster available team members as needed
* Respond to incidents and emergencies in accordance with policy
* Escalate high-risk concerns to relevant managers
* Document all actions, decisions, and outcomes accurately
* Follow PRN approval process and be able to follow internal processes
Communication & Handover
* Maintain a clear log of all on-call activity
* Provide a thorough written handover to the day team
* Follow up on incomplete tasks as required
What You'll Bring
* Experience in disability, health, or human services
* Strong decision-making and problem-solving skills under pressure
* Knowledge of SCHADS Award rostering principles
* Excellent communication and interpersonal skills
* Understanding of NDIS standards and incident reporting
* Availability for evenings, weekends, and public holidays
* Experience with rostering systems (e.g. MYP)
* Background in emergency response or behaviour support
* Relevant qualification in Community Services, Social Work, or Business (preferred)
Why Join Super Squad?
* A meaningful role in a mission-led organisation
* Competitive salary and salary packaging options
* Supportive, inclusive, and flexible working environment
* Be part of a passionate team making a real impact
Role Requirements
Super Squad is committed to safeguarding the wellbeing of all individuals, especially children and vulnerable people. All applicants must undergo relevant clearances including:
* National Police Clearance
* Drivers Licence
* Own vehicle
* Working with Children Check
* NDIS Worker Screening Check
* Department of Communities Check
* Reference Checks
Ready to Make a Difference?
If you're a reliable, quick-thinking professional with a passion for responsive care and operational excellence, we want to hear from you
Apply now with your resume and a brief cover letter outlining why you're the right fit for the On Call Support Officer role at Super Squad.
For more information or to have a confidential discussion about the role please contact People & Culture Manager, Sam Clohesy, on (08) 9596 8211 or email [emailprotected]
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