* Supportive team environment with great career pathways
* Monday-Friday, casual hours within business hours with no weekends
* Banking experience not required, excellent training provided
Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. Due to internal promotion, two casual positions are now available on the Far South Coast. Both positions will work across Bega, Eden and Merimbula, with one based at Bega and one based at Eden for training and management.
About the role
* Having conversations and interactions with customers via all channels, including face-to-face, phone and online and helping them with their banking and insurance needs and enquiries
* Exploring new opportunities to find the right financial solutions that may improve their position
* Using various technologies, systems and digital platforms
* Cash handling, balancing and administrative duties
* Working with your Branch Manager and team to collectively achieve the goals and objectives
* Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
* Experience in customer service, in any industry
* Flexible availability from Monday to Friday
* Cash handling experience and an accurate eye for detail
* A learning mindset and ambition to build a career in the banking industry
* Proficiency in MS Office programs/apps
* Honesty and integrity and takes pride in diligently following procedures and policy in a regulated financial environment
* Flexibility, initiative, prioritisation, problem solving to complete daily work requirements
* A genuine desire to help people, work directly with customers as well as work with and support a team
* The willingness to travel within the region as required for training or staff relief
IMB Benefits include
* A supportive culture that actively promotes inclusion and the wellbeing of our employees
* Competitive remuneration
* Product concessions
* Paid parental leave
* Purchased leave options
* Study assistance
* Genuine investment in your learning and professional growth.
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