Job Title: Team Manager
About Us
Dovida is a national provider of high-quality, person-centred home care services. We provide everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
Our Mission
We support, empower, and uplift individuals by keeping them at the heart of every decision about their care.
Key Responsibilities:
* Promote our brand through trust, leadership, and compassion, and ensure professional client communication and scheduling.
* Manage caregiver schedules, ensuring service time preferences, skill requirements, and accurate record-keeping.
* Complete weekly/monthly reports, conduct daily/weekly checks on caregiver capacity, missed shifts, and app usage.
* Collaborate with Talent Acquisitions for staffing needs, manage public holiday/service changes, and provide clients with updated schedules.
Required Skills and Qualifications:
* Minimum 3 years experience in coordination/scheduling.
* Excellent communication, problem-solving, and interpersonal skills, interacting with a portfolio of clients.
* High-level administrative skills, including strong computer literacy and high-level experience with Microsoft Excel.
* Ability to lead a team, manage multiple priorities, and be a structured problem solver.