Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.
What You Will Do
As an IT Business Analyst in the Digital & IT team, you wil support and enhance CRM capabilities by acting as a subject matter expert in customer data and Salesforce processes. You will be responsible for ensuring effective system utilization through user support, training, reporting, change management and stakeholder collaboration.
Your day-to-day responsibilities will include but not be limited to:
Act as a subject matter expert for customer data and CRM processes in cross‑functional business projectsDeliver Salesforce training, onboarding sessions, and user enablement materialsServe as the first point of contact for Salesforce “how‑to” queries and general user supportDevelop, maintain, and optimize Salesforce reports, dashboards, and analyticsPerform basic troubleshooting and escalate complex issues to senior administrators or IT teamsParticipate in User Acceptance Testing (UAT) for new CRM features and enhancementsCoordinate and communicate with dealer partners to ensure seamless data flow and onboardingDocument and manage CRM change requests, ensuring alignment with business objectives.
Your future team
Reporting to the Business Systems Manager, you will form part of the Business Systems team of 8. The Business Systems team are a good-humoured and supportive group, who keep their team strong with an inclusive working environment and regular team lunches.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
A degree or qualification in IT (or related field)Strong understanding of CRM processes and customer data managementExperience in Salesforce administration, reporting, or user support (advantageous)Excellent communication, training, and stakeholder engagement skillsHigh attention to detail and commitment to maintaining data integrityProficiency with reporting tools such as Salesforce dashboards and Power BIAbility to learn new systems quickly and adapt to evolving business needs.
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
We care about our people, we are committed to making your workplace safe and facilitate a healthier lifestyle for our employees through work life balanceAccess for you and your family to free, anonymous mental health support through our EAP - SonderModern offices with on-site parking and caféEnd of trip facilities for those walking or riding to workOpportunity to purchase an extra week of annual leaveA Manager who encourages team activities to create an inclusive working environmentLocal and global career opportunities.
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.