Client Side - Leading Education Organisation
Enhance Positive Customer Experiences
Sydney - hybrid Working - 9 Month Contract x 3 - $615 - $800 + Super
CX Specialist
Client Side - Leading Education Organisation
Enhance Positive Customer Experiences
Sydney - hybrid Working - 9 Month Contract x 3 - $615 - $800 + Super
Committed to its students and customers and the role it plays in changing lives and opening up opportunities through learning, this organisation is a leader in the Educator sector.
The CX Specialist/Designer works collaboratively, part of a CX Project team to drive positive Customer experiences that ensure measurable success through the identification of CX needs to achieve overall CX Strategy. $615 - $800 + Super per day
Key Responsibilities:
Work collaboratively within a CX Project team to drive positive customer experiences that ensure measurable success and through the identification of CX needs
Develop a transferrable understanding of CX practices that they can share with their teams, functional areas and peer networks including Human Centred Design (HCD) methods (qualitative research, prototyping, codesign, iteration, ideation, and design development), CX tools (like insights, principles, strategies personas, and customer journey and experience maps) and CX metrics to discovery, define, develop and communicate CX needs and solutions.
Support project team leaders to develop and managed senior stakeholder relationships to develop internal advocates and ensure the embedment of CX experience outcomes through change management and required improvements to processes, systems, practices and spaces that influence the customer experience.
Leverage functional and organisational expertise to help identify opportunities for customer experience innovation within the project parameters to deliver against the CX strategy and mitigate/manage these risks.
Develop and manage senior stakeholder relationships within their peer network and field of expertise to help inform the development of actionable insights and prototype and to build advocacy for the project outcomes and commitment to implementation of those outcomes.
Place the customer at the centre of all decision making.
3 x Contract roles available - looking to hire ASAP. For more info, please contact Rosie Cantwell quoting #51239
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