Customer Service Specialist
We are seeking an experienced customer service professional to join our team in Rockhampton. As a Customer Service Specialist, you will be the first point of contact for customers at our busy branch.
You will work directly with customers at the counter, over the phone, and via email to provide excellent customer service and support. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
* Provide exceptional customer service to internal and external customers
* Create quotes and hire schedules, raise purchase orders and invoices
* Coordinate equipment logistics, deliveries, transfers, pickups, and breakdowns
* Pitch in with hands-on help in the yard if needed, some physical work involved
Requirements:
* Proven customer service experience in a fast-paced or hands-on environment
* Confident with basic computer tasks (Outlook, Word, Excel)
* Willing to learn about our equipment and how it's used on site
* Good communicator, able to stay calm under pressure and prioritise competing tasks
What You'll Bring To The Role:
* A passion for delivering exceptional customer experiences
* The ability to work independently and as part of a team
* An enthusiasm for learning and growth
* A commitment to providing outstanding service quality
Benefits:
* Growth opportunities through leadership and development programs
* A supportive and inclusive work environment
* Ongoing training and development to enhance your skills
* A competitive salary and benefits package
About Us:
We are a proud Australian-owned company that supports customers to deliver major projects and grow with an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions, and Power & HVAC.
At our company, we know that people, organisations, and communities thrive when everyone feels valued and included. We are committed to improving gender representation and implementing our Reconciliation Action Plan to create a greener future for all.