Customer Service Officer - Aquatics Centresrole atCumberland City Council
Overview
Located 20km west of Sydney on Dharug country, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney.
Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.
Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and have fulfilled its community's vision for Cumberland as a place where anyone can feelwelcome,belongandsucceed.
About The Opportunity
Council's Assets, Capital and Facilities unit sits within the City Services directorate and focuses on the management of the Cumberland LGA.
Cumberland City Council owns and operates four (4) Aquatic Centres and two (2) Fitness facilities across the LGA which provide recreational services to our community.
In contributing to the overarching vision, the Customer Service Officer - Aquatic Centre will deliver a quality customer experience and act as a first point of contact for all swim centre related enquiries and bookings.
The Successful Applicant Will Require
Current Working with Children Check (WWCC)
Current First Aid Certificate
Demonstrated ability to work within a team environment
Excellent communication & customer service skills
Strong time management and organisational ability
Experience dealing with customer enquiries and complaints
Experience using leisure management software
Experience in database management and report writing
Download the position description here for more information.
About This Role
Casual Positions
Located at Council's Swim Centres, with occasional travel required across Council worksites, and may be required to work across any of Council's work locations
Salary information:The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
Grade 4 of the Cumberland Salary Structure with a salary range of $31.34 to $38.39 per hour (plus casual loading), plus 12% superannuation
Weekend penalty rates apply in accordance with the Local Government Award
The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
What You'll Need To Have For This Role
The right to live and work in Australia
Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
Participate in health monitoring as outlined in the risk assessment for this position and Council's Health Monitoring Procedure, as required
Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council's COVID-19 Vaccination Procedure
What We Can Offer
Training and professional development opportunities available to develop skills and grow your career
Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
Free access to Council owned and managed Aquatic Centres
Access to Council's Fitness Passport Program and Employee Assistance Program (EAP)
About Us
Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions.
It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.
Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents.
Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments.
If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.
Enquiries
Contact Peter Gluchowski, Business and Systems Coordinator on 8757 9465 or for further information.
Closing date:11:59pm, Thursday 11 September 2025
How To Apply
To submit your application for this position, please complete the questionnaire.
You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application.
Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.
Seniority level
Entry level
Employment type
Temporary
Job function
Other
Industries
Government Administration
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