At SMAART Recruitment we are excited to continue our partnership with a trusted Australian manufacturer known for producing high-quality door and gate hardware used locally and worldwide. We're looking for a Customer Service & Sales Support Representative to join their welcoming, supportive team in Frenchs Forest.
This is a great opportunity for someone who loves building relationships, providing excellent service, and helping customers find solutions, all while being part of a team that genuinely cares about each other.
About the role
In this role, you'll be the friendly first point of contact for customers and you'll play a key role in providing them with the outstanding service the company is known for. You'll support customers with their questions and orders, while working closely with internal teams to keep everything running smoothly.
* Responding to customer enquiries via phone and email
* Offering product advice and solutions, including identifying opportunities to upsell where appropriate
* Processing orders, warranties and follow-ups accurately
* Keeping customer details up to date in the CRM system
* Supporting the sales team with quotes and administration
* Collaborating with warehouse and internal teams to resolve issues
* Assisting with occasional trade events or product training sessions
About you
You're organised, reliable and naturally enjoy working with people. You take pride in doing things well and delivering excellent customer service.
* Previous experience in customer service or inside sales (trade or product-based experience is a bonus)
* Clear, confident and friendly communication skills, both written and verbal
* Great organisation and multitasking skills
* Strong computer literacy and confidence using Microsoft Office and CRM systems
* A proactive, team-focused attitude and a willingness to learn
Why you'll love this role
You'll be joining a very well regarded organisation with a truly supportive team culture, it's the kind of workplace where people stay because they feel valued.
* Full-time, permanent role
* $80,000–$85,000 + super
* Monday to Friday, 8:30am–5:00pm
* Full product training and ongoing support
* Real opportunities for career progression
If you're based in Sydney's Northern Beaches and looking for a stable, full-time role with a fantastic team that values quality, teamwork and great customer relationships, we'd love to hear from you.
Click Apply now, or get in touch with Sonja at SMAART Recruitment on for a confidential chat.