SENIOR CASE MANAGER – PERSONAL INJURY – ADELAIDE, SA
About the role
* Proactively manage your own Compulsory Third Party (CTP) claims portfolio through to finalisation, ensuring high‐quality decision‐making and customer‐focused outcomes.
* Drive strategic, holistic case management, applying early intervention and collaborative planning to support effective recovery and return‐to‐work pathways.
* Assess and manage claimant needs, including analysing medical information, handling benefit‐related correspondence, and coordinating treatment and rehabilitation requirements.
* Evaluate and approve reasonable and necessary treatment and rehabilitation, making evidence‐based decisions aligned with recovery goals.
* Ensure strong compliance and quality standards, maintaining integrity and adherence to all relevant legislation, policies, and guidelines.
* Build productive relationships with key stakeholders—including legal, medical, and rehabilitation partners—and collaborate with your Team Manager to provide coaching, guidance, and support across the team.
About you
* Previous CTP Claims experience (minimum 3 years).
* Excellent customer service and communication skills.
* Strong negotiation and conflict resolution skills.
* Time management skills and a proactive approach.
* Ability to take ownership of assigned tasks.
* Understanding of a compliance and target driven environment.
* Strong analytical and problem‐solving skills.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
* Inclusive culture: supportive team focused on customer outcomes.
* Work‐life balance: flexible, hybrid work arrangements and workplace adjustments where possible.
* Career development: mentoring, development and global mobility opportunities, and access to over 10,000 learning resources.
* Financial and well‐being perks: discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program.
Allianz welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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