Overview
Telstra Retail: Customer Service & Sales Consultant — Permanent role. As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You provide an exceptional in-store customer journey and, through collaboration, empower customers by identifying the products and services they need to transform their telecommunications experience.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not just a job; it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are significant, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. You will be continually trained on the latest cutting-edge tech and gadgets, and your knowledge, progressive sales approach, and consultative service will empower you to support and create solutions for our customers.
We offer the perkiest of perks.
When it comes to rewarding our people, we've got a lot to be excited about. Some of these include:
Benefits
include a flexible, inclusive approach to parental leave, extensive learning programs, and performance recognition.
Responsibilities
Delight customers by delivering outstanding in-store service and guiding them through their journey
Identify products and services that best meet customer needs and provide tailored solutions
Maintain knowledge of Telstra products, services, and promotions to support customers effectively
Aim to meet or exceed sales targets and KPIs through a consultative selling approach
Develop skills and grow within the role and the organisation
Provide positive, resilient customer service in a busy retail environment
Benefits
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave
Unlimited access to 17,000 learning programs
Monthly performance rewards and recognition programs
Benefits Your Way - Telstra
Locations & Employment Type
Locations: WARRNAMBOOL GATEWAY, WARRNAMBOOL, ARARAT, HAMILTON, HORSHAM
Casual, Part-Time and Full-Time roles available
Store hours vary – search your store
Is it you we're looking for? We're seeking talent to join our in-store team. A Telstra Retail Consultant is a multi-faceted role, and we value the following attributes:
The ability to easily connect with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach and exceed sales targets and KPIs
The hunger to learn and grow within the role
A positive and resilient approach to customer service in a busy environment
Experience in a customer-facing role
Hit Apply now!
After you've submitted your application, our next step is an assessment supported by Hire Vue. Please check for their email to move things along.
Retail Opportunities at Telstra
We are an inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from diverse backgrounds and abilities, and we prioritise creating a workplace where everyone can thrive.
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