Job Title:
Infrastructure Technology Professional
Job Description:
We are seeking an experienced and skilled Infrastructure Technology Professional to join our team. The ideal candidate will have a strong background in IT infrastructure and end-user computing, with 8-10 years of experience in implementing and managing large-scale IT systems.
The successful candidate will be responsible for providing on-site and remote technical support, managing installation, troubleshooting, and maintenance of desktops, laptops, printers, mobile devices, and peripherals.
They will play a key role in enhancing end-user experience through efficient service delivery, proactive problem-solving, and continuous process improvements.
Key Skills and Qualifications:
* Intune Implementation: Expertise in policy configuration, device enrollment, security compliance, application deployment, and troubleshooting within Microsoft Endpoint Manager.
* SCCM Migration: Strong knowledge of migrating SCCM environments, including application packaging, distribution, patch management, reporting, and integration with modern endpoint solutions.
* PowerShell Scripting: Advanced scripting capabilities for automation, system transformations, infrastructure optimization, and task automation in Windows environments.
* Microsoft 365 Migration: Experience in transitioning from on-premises to cloud-based M365 solutions, including Exchange Online, OneDrive, SharePoint, and Teams.
* Windows and Mac OS: Proficiency in installing, configuring, and managing operating systems, along with security settings and application support.
* Networking & Security: Understanding of network configurations, endpoint security, VPN setup, and identity/access management.
* Service Delivery & Communication: Strong ability to interact with stakeholders, manage SLAs, document technical processes, and collaborate with vendors for seamless IT operations.