Retail trainee manager — lead memorable customer service

Application Deadline: 5 June 2026

Department: Retail

Employment Type: Permanent - Full Time

Location: Canberra

Compensation: $66,240 / year

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. You will also support the store manager in building connections within the local community, other businesses, and charity organisations.

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in‐store team.
• Support the store manager in building a team of customer‐focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer‐centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Delegate to your management team in order to achieve the needs of the customer and the store.
• Thought‐provoking thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams, and gaining exposure to other stores and various aspects of the business.
• Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5‐star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Trainee Manager must balance the needs of the business and the team's morale.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to share business messages throughout the store, and working with retailers, managers, and local stores.

• 50% discount on Lush products
• Profit‐based bonus
• Paid day off for your birthday
• Employee assistance programme
• A progressive work environment that celebrates diversity