Salary: $***** ph+ Superannuation + NFP salary packaging benefitsEmployment status: Full Time; flexible hours; part time consideredHey you
genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients, families, carers, and service providers, providing accurate guidance and a positive experience.
In this role, you'll ensure enquiries are managed efficiently and empathetically, while supporting smooth front-of-house and administrative operations across genU sites.At genU, we're a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact.
From disability and aged care support to community-focused initiatives, we're here to help people live their best lives.We offer flexible hours, though this role is based in the office.What you'll doRespond promptly and professionally to client and stakeholder enquiries via phone, email, and in-person, providing accurate information and appropriate referralsMaintain a welcoming, inclusive, and accessible reception environment across genU sitesAssist with general administrative tasks including mail distribution, data entry, and document handlingProvide support for fleet coordination, ensuring vehicles are booked, monitored, and records are maintainedProcess cash transactions and daily reconciliations in line with organisational procedures and financial controlsDeliver services consistently in alignment with genU's values, contributing to continuous improvement initiativesWork collaboratively with colleagues to foster a positive team culture and cohesive service deliveryFollow safety procedures and promote a safe, respectful, and healthy environment for clients, visitors, and staffWhat you'll bringStrong communication and interpersonal skills, with the ability to engage professionally and empathetically with clients, families, and stakeholdersExcellent organisational and administrative skills, with attention to detailExperience in reception, customer service, or client-facing rolesAbility to manage multiple tasks efficiently while maintaining a positive and professional demeanourCollaborative approach and willingness to contribute to a supportive team cultureExperience in disability or aged care servicesExperience with cash handling or front-of-house financial processes(You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.)Why you'll love working at genUAt genU, our differences make us stronger.
We celebrate all kinds of diversity and the unique perspectives each of us brings.
We're committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.You'll also getSalary packaging - up to $15,900 tax-free plus meal/entertainment benefitsPurchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-FiUniversity Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.Wellbeing support - 24/7 access to a holistic employee assistance programReferral bonus - bring great people with you and be rewardedReady to make a difference?
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