**How will I Help?**
As the Agriculture Case Manager, you are required to help solve our Agriculture customer's financial needs by delivering a superior service experience and balancing commercial outcomes. You will work with both internal & external business partners and Credit teams to provide holistic and tailored solutions to identifying, and managing customer, financial and risk impacts for our agricultural clients.
**Key Responsibilities Include**:
- Complete end to end reviews to guarantee to a high quality of customer experience and commercial outcomes across all brands, all products, and all channels.
- Be committed to putting our customers at the heart of everything you do and working to meet all their financial needs through our range of products and services.
- Work with partners (new and existing) to source or develop new capabilities that can support the business in providing our customers with market leading solutions.
- Use findings from AFCA determinations, lending reviews and customer complaints to determine appropriate action when accelerating enforcement proceedings.
- Sharing key learning's with the broader Business team, driving a culture of ongoing process improvement and development of timely, policy-appropriate, and commercially sound decisions
**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.
**What do I need?**
- Three years' experience working in agribusiness, as a practitioner, Agribusiness Manager or equivalent.
- A deep understanding of a specific industry sector (e.g. grain, cotton, beef) and the ability to adapt that experience to comfortably work across other agribusiness sectors.
- Experience in working with customers in hardship, having a strong focus on empathy and customer service and an appreciation of the sensitivities surrounding agribusiness (such as the impact of drought and other external factors; intergenerational connection to the land)
**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
**How do I Apply?**
The health and wellbeing of our employees is our top priority. We've developed explicit standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
📌 Agriculture Case Manager
🏢 Westpac Group
📍 Adelaide