Job Overview
We are seeking an experienced Senior Field Service Manager to join our service team in Melbourne, Victoria.
This role will oversee and coordinate the activities of field technicians, utilizing strong leadership skills, effective communication, and a customer-centric approach.
Key Responsibilities:
* Plan, manage and deliver repair/maintenance works efficiently
* Monitor and optimize material inventory control and technician rostering
* Drive performance and skill development of the team including shift and escalator crews
* Develop and maintain strong business relationships through regular site visits
* Enhance customer satisfaction through proactive engagement and issue resolution
What We Offer:
* Career growth opportunities within a dynamic organization
* A comprehensive benefits package that supports employee well-being
* An employee discount scheme offering savings on everyday living expenses
* Novated leasing, extra superannuation, and a car parking space
* Ongoing learning and development programs covering a range of professional skills