Join to apply for the Client Services Manager Cleaning role at Securecorp
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Join to apply for the Client Services Manager Cleaning role at Securecorp
Brief Description
Securecorp is a leading national provider of security, monitoring, electronics, and cleaning services, supported by a range of innovative and technologically advanced products. With an expanding portfolio, we currently employ approximately 3000 staff across Australia and have operated in all sectors of the security industry for over 20 years, providing peace of mind in an ever-changing and challenging environment.
About The Position
We are seeking a motivated and experienced Client Services Manager to join our team. The successful candidate will be responsible for managing client relationships and the delivery of cleaning services across an allocated portfolio of assets, ensuring customer satisfaction and quality service delivery.
Mulgrave Location | Close to cafes and shops | Full Time position | Free Parking | Team BBQ's | Employee Wellbeing and Benefits Program
Key Responsibilities Will Include
1. Primary liaison between our clients, making sure that our high standards are consistently met while leading and supporting on-site cleaning teams
2. Ensuring prompt and professional responses to all inquiries and concerns
3. Develop and sustain long-term relationships with clients understanding and exceeding their expectations.
4. Lead and manage cleaning teams ensuring high quality services, operational targets and standards are met in accordance to contractual agreements
5. Perform regular site visits and audits to ensure compliance with service and safety standards
6. Ensure adherence to WHS regulations and implement corrective actions as necessary.
7. Manage rosters, supply orders, and service delivery timelines to meet client and operational needs.
8. Maintain accurate records of site performance, incident reports, and client feedback
To Be Successful In This Role You Will Require
1. Demonstrated experience in a similar role managing client relationships and cleaning operations
2. Excellent communication, presentation, negotiation, and interpersonal skills.
3. Ability to develop professional relationships and networks
4. Ability to work independently and as part of a team
5. Strong organisational and time management skills
6. Strong problem-solving abilities and a proactive approach to managing staff deliverables and client expectations
7. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment while maintaining professionalism
8. Intermediate computer skills – Microsoft office: Word, Excel, Outlook, Powerpoint, Teams
Why Join Us?
In return you will have the support of a dedicated team, ongoing training and development, flexible working arrangements, access to our EAP services, excellent remuneration and recognition for your hard work. You will also have access to our employee wellbeing and benefits program offering a range of resources and perks including, free health checks, access to virtual fitness sessions, exclusive discounts to a range of retail outlets, restaurants, hotels, fitness centers (Apple, Hello fresh, fitness first, zap fitness, Nautica, google store, Booking.com, and much more).
To Apply
To be considered for this role, please click Apply Now and follow the prompts to submit an application, including a Resume and Cover Letter.
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