Overview
At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.
We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.
We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what's possible.
Job Description
We're looking for a Senior Organisational Change Manager to play a critical role in shaping and delivering a large-scale digital transformation program. This is a unique opportunity to drive meaningful change in a legislation-driven environment, where your work will directly influence operational effectiveness, compliance outcomes, and community services.
As the Change Lead, you will design, deliver and continuously refine change and training strategies across a multi-stream transformation program. Working within a Business Readiness team, you'll ensure alignment across change, communications, training, and workforce planning to deliver sustainable and measurable outcomes.
You'll also partner closely with senior leaders, helping them navigate complex trade-offs between compliance, operational efficiency, and cost—ensuring the organisation is ready, capable, and supported through change.
Responsibilities
1. Lead end-to-end Organisational Change Management (OCM) strategy across multiple program streams
2. Drive an integrated Business Readiness approach across change, communications, training, and workforce initiatives
3. Provide strategic advice to executives on compliance, efficiency, and transformation trade-offs
4. Translate legislative and policy requirements into clear people, process, and capability impacts
5. Manage change impacts, risks, and stakeholder engagement across concurrent initiatives
6. Define and track adoption and benefits realisation metrics
7. Develop and deliver communication, training, and stakeholder engagement strategies
8. Support go-live readiness, transition planning, and post-implementation adoption
9. Provide clear reporting, insights, and risk mitigation strategies to program governance forums
Qualifications
10. Extensive experience leading change in large, complex transformation programs
11. Proven track record working across multi-stream, interdependent initiatives
12. Strong experience in legislative or regulatory environments
13. Ability to balance compliance requirements with operational and commercial outcomes
14. Exceptional stakeholder management skills across executive and operational levels
15. Deep knowledge of change frameworks (e.g. PROSCI ADKAR)
16. Strong communication skills, with the ability to translate complex information into clear, actionable insights
17. Experience managing resistance, negotiation, and competing priorities in fast-paced environments
Additional Information
18. Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
19. Equal opportunity employer; we value and support our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
20. We are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
21. Agencies: We do not accept unsolicited resumes outside of our preferred supplier panel. Agencies must be on our panel and have a valid fee agreement. Resumes submitted outside this process may be used as the sole property of NCS.
22. Work rights and background checks: Applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
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