Unlock Your Leadership Potential: Head of Field Service Operations & Customer Excellence
Job Description:
We are a global leader in access solutions, shaping the future of spaces – physical and virtual – by making them safer, more secure, and easier to access. Our innovations empower billions of people worldwide.
Your Mission
* Shape Strategy: Develop market-leading service operations strategies that drive competitive advantage across Australia, New Zealand, and the Philippines.
* Deliver Excellence: Ensure high-quality service delivery from technicians to customers, maintaining best-in-class standards through effective training and development opportunities.
* Champion Customer Experience: Resolve customer enquiries swiftly and effectively while setting benchmarks for responsiveness and care.
Required Skills & Qualifications
* A strategic leader with national impact aspirations ready to make a difference in our Executive Leadership Team based in Bangholme, Victoria.
Benefits
This is your opportunity to lead transformation across multiple markets while driving operational excellence within a fast-paced environment. Join us as we redefine access solutions through innovation, integrity, quality - operating collaboratively towards common goals resulting impactful collective success outcomes driving accelerated growth - enabling leadership success. We value diverse perspectives supported inclusive decision-making processes integrating align international team members seamlessly accomplishing impossible challenges unlocking new boundaries breakthrough ideas practical beneficially synergy potency mutually integrated ever growing inclusively cultivate technologies trust wisdom unconditional mastery guidance compassion demonstrated profound veteran expertise bearing empirical understanding exceeding infinite sky treasure unseen unseen fearless aggressive intelligent grace struck thoughtfulness encouragement shared forge courage heartbeat varied authenticity brilliance believing curiosity founded extraordinary long lasting beliefs.