At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We're a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We're investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you'll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job:
The International Partnership Coordinator is primarily responsible for the support of enquiries with existing and new university partners.
This role is responsible for managing inbound inquiries from universities and ensuring service levels and Connexions compliance is adhered to. The role will include working with relevant internal and external stakeholders with the aim to delivering exceptional partnership support.
What you'll need to make it possible
* Tertiary qualifications, or equivalent market experience
* Previous sales and customer service delivery experience
* Solid knowledge of the Australian health insurance industry
* Understanding of the overseas student and workers market and/or exposure to the education/migration sector
* Familiarity with Bupa policy management systems
* Demonstrated ability to work autonomously and maintain strong time management performance
* Support enquiries f rom university clients of the International Partnership Team
* Meet required client service level expectations
* Build effective client stakeholder relationships to support Senior Partnership Manager
* Regularly seek feedback f rom Clients on Bupa service levels and ensure prompt and effective resolution of any customer or client issues
* Maintain knowledge of Bupa products and services
* Identify sales and service opportunities
* Ensure updated marketing materials are shared across client portfolio
* Ensure that the appropriate sales systems are kept up to date and follow due sales processes
* Support Senior Partnership Manger with Connexions Maintenance and update
Why you'll love it?
We support our people to be the healthiest and happiest versions of themselves.
If this sounds exciting, we'd love to hear from you. Let's shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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