**Responsibilities**:
We are recruiting for an IT Support Technician to provide technical and trouble-shooting support to our users across Lucas TCS operations nationally.
Our work location is Darlington, in Adelaide's southern metro area.
This varied role involves:
- Configuring laptops and portable devices.
- Setting up user accounts and security profiles.
- Monitoring the Helpdesk Ticketing system, prioritising and responding to user support requests.
- Software upgrades and system maintenance.
- Working with the IT Manager to ensure the company's IT environment meets user needs.
- Assisting users to enhance their capability.
- Developing materials to support the use of technology.
**About You**
You will ideally have:
- Experience in a Help Desk / IT Support environment, monitoring and resolving technical issues in a friendly and timely manner, in person and over the phone.
- Robust working knowledge of desktop (Windows 10 and above) and server support (Windows Server 2012 and above).
Also Active Directory, VMWARE and VLANS.
- An understanding of the challenges of delivering IT systems in remote locations with limited connectivity.
- Analytical, diagnostic and problem-solving skills, both hardware and software.
- Excellent verbal and written communication skills.
- Customer service orientation and ability to handle competing demands.
We cannot consider expressions of interest from consultants, overseas or interstate based people.
**To Apply**
**About Lucas TCS**
Lucas TCS is an SA privately owned and operated company with a long history of working nationally with Australia's leading civil construction and mining companies.
We are well regarded for providing complete contract solutions and building sustainable long-term relationships with our clients.
Our range of services includes contract mining, civil construction, concrete construction, heavy haulage, bulk material supply and haulage, plant hire, bulk earthworks, logistics, waste management and landfill, remediation, marine infrastructure and development, mobile camp, air transport, survey and plant maintenance.
Benefits