Pre-Site Operational Customer Support Specialist
Our organization seeks a seasoned Pre-Site Operational Customer Support professional to manage customer expectations, deliver exceptional service, and maintain accurate records throughout the pre-construction journey.
Responsibilities:
* Provide regular updates on the status of customers' homes during the pre-construction process.
* Build strong relationships with customers, stakeholders, and team members through effective communication.
* Maintain accurate project records and communicate efficiently with drafting, estimating, studio, and external suppliers.
* Ensure customer quality control through professional report compilation.
Requirements:
* Construction industry experience is essential for this role.
* Ability to manage multiple customers at different stages of the pre-construction journey.
* Proven ability to troubleshoot and meet deadlines in order to meet performance standards.
* Excellent interpersonal skills for building rapport with team members, stakeholders, and customers.
* Intermediate computer skills in Microsoft WORD and EXCEL are required.
Our organization offers a competitive salary, attractive housing discounts, physical fitness programs, and opportunities for career growth.